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Versa's display not turning on

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‎07-21-2019 07:28 - last edited on ‎07-23-2019 08:48 by Fitbit Moderator

‎07-21-2019 07:28 - last edited on ‎07-23-2019 08:48 by Fitbit Moderator

I have a fitbit versa that is around a year old. The screen display works for a while and then the apps start to shrink, and then disappear. Screen appears dead, but still tracks on the app. Sometimes the apps look blurry, and then just disappears all together. Thanks for your time.

 

 

Moderator edit: updated subject for clarity

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‎07-23-2019 08:47

‎07-23-2019 08:47

@MandyM79 I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

 

I'd like to follow up and help you with the display issues that your Fitbit Versa is experiencing. Please restart your Versa as described in this help article. This will refresh your watch internally. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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