Versa's display stopped working

[Dee_D]

My display is slowly becoming washed out and unusable. Does anybody know what I can do?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Dee_D welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the display is not working properly.

Please restart your Versa as described in this help article. This will refresh your watch internally. After this, try changing the clock face to one developed by Fitbit and see if the display works properly.

Keep me posted on the outcome! 

[Dee_D]

I've tried all of that when the watch was only showing a blue line.

The blue was has been disappearing into white and making that part of the display unusable. It is spreading from the edge and getting bigger.

This is a hardware issue period! Please look at the pictures I posted very closely. The white part of the watch face is no longer usable, nothing shows up there and it keeps spreading and getting bigger.

[Dee_D]

Does fitbit 1 year warranty cover this type of display malfunction? It has been less than a year and the display is malfunctioning. 

[draculix · Accepted solution]

Happened to my Versa as well within 6 months of purchase. I recommend reaching out to support directly and trying to get it replaced since it's still under warranty. By now this is a known issue with Versa displays.

[Pramath]

The display of my Versa Lite is not working. There are horizontal lines on the screen. I am not able to see anything.