Versa's home button stopped working

[Mlkmje]

Hi,

Yesterday I went swimming. Last night the clock face started flashing and  now my Versa's back/home button has stopped working. It occasionally starts working with limited functionality for a small amount of time and it sometimes randomly presses/holds the button down. I’ve tried holding all three buttons down to initiate a reset but it’s not recognizing that either. My versa is only 3 months old.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Mlkmje, I'm sorry for the late response. However, let me welcome you to our Fitbit Community since the left button stopped working. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try cleaning around the button with a toothpick, also try using canned air in order to remove any dust that may be affecting the functionality of the button. After this, press the button and see if the issue gets fixed.

Keep me posted on the outcome.