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Versa's left button doesn’t work

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‎07-21-2019 23:24 - last edited on ‎07-23-2019 09:53 by Fitbit Moderator

‎07-21-2019 23:24 - last edited on ‎07-23-2019 09:53 by Fitbit Moderator

The sad part is I just got a replacement in May, and now my left button won’t work. Any suggestions?  I’ve tried to do a factory reset with it, but the left button doesn’t work at all. I’m soooo sad about this.

 

 

Moderator edit: updated subject for clarity

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‎07-23-2019 09:52 - edited ‎07-23-2019 09:54

‎07-23-2019 09:52 - edited ‎07-23-2019 09:54

@Rechelle22 it's great to see you in our Fitbit Community. By the way, I'm sorry for the late response and I'm also sorry to hear that the left button of your Versa is not working even though you've tried a factory reset. I totally understand how you feel about this.

 

Please try cleaning around the button with a toothpick since this is helpful when buttons accumulate dirt or moisture. After this, press the button and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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