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Versa's left button isn’t working

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‎08-21-2019 03:24 - last edited on ‎08-22-2019 08:35 by Fitbit Moderator

‎08-21-2019 03:24 - last edited on ‎08-22-2019 08:35 by Fitbit Moderator

Bought a Fitbit Versa about 4 days ago and the left button has already stopped working. Tried normal reset and factory reset and both have done nothing.

Has this happened to anyone and how can I get it fixed?

 

 

Moderator edit: updated subject for clarity

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‎08-22-2019 08:34

‎08-22-2019 08:34

@GiannaSandes welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since its left button stopped working. By the way, thank you for trying a factory reset and a restart before contacting our forums.

 

I'd like you to try cleaning cleaning around the button with a toothpick in order to remove any dust or humidity that this part of the watch accumulates. After this, check out if the button works again.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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