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Versa won't sync

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‎08-15-2019 20:04 - last edited on ‎08-16-2019 14:06 by Fitbit Moderator

‎08-15-2019 20:04 - last edited on ‎08-16-2019 14:06 by Fitbit Moderator

My Fitbit Versa last synced with my iPhone Se on 13th August @ 14:15 realising this I have tried the many options to get it back to normal even to the extent of downloading the Fitbit App to my Windows 10 laptop to no avail. 

 

I awoke at 02:08am BST to find my Fitbit displaying the logo as if it was restarting, at 02:28am BST the logo was still being displayed which I took a photo of.

 

I returned to sleep and awoke again at 03:10am BST to find the Fitbit logo was still being displayed and again I took a photo of. 

 

Am I to presume that this Fitbit Versa is beyond recovery after less than 2 years of use?

 

Any suggestions to get this Fitbit Versa back to normal working order will be gratefully received.

 

 

Moderator edit: updated subject for clarity

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‎08-16-2019 14:12 - edited ‎06-16-2024 09:16

‎08-16-2019 14:12 - edited ‎06-16-2024 09:16

Welcome to the Community Forums @MikeBFits. Thanks for trying to sync with your Windows 10 laptop, nice way to go! 

I'd recommend to follow the troubleshooting steps provided in the help article: Why won't my Fitbit device sync?. This should also solve the issue with the sleep data not showing correctly. 

When a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.

Let me know the outcome, I'll be around. 

Maria | Community Moderator, Fitbit


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‎08-22-2019 03:31

In response to MarreFitbit

‎08-22-2019 03:31

Hi Maria

 

Thanks for getting back to me.

 

After I posted the Fitbit Versa was not accepting any charge whatsoever so I had to contact Customer Services who kindly replaced the Fitbit Versa under warranty as it was only 7 months old.

 

Keeping fingers crossed that this one will last longer. 

 

Thanks for for your attention to my problem.

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‎08-22-2019 08:11 - edited ‎03-27-2024 12:58

In response to MikeBFits

‎08-22-2019 08:11 - edited ‎03-27-2024 12:58

Great news @MikeBFits! Woman Wink I'm very glad to hear that our Support Team replaced your Versa. 

Don't forget that you can set up the new device on your currently Fitbit account without losing any previous data by following the steps below: 

  1. Tap the Today tab, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

Let me know if there's anything else I may do to assist you with. 

Maria | Community Moderator, Fitbit


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