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Versa's left button not working

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‎08-14-2019 02:10 - last edited on ‎08-15-2019 09:52 by Fitbit Moderator

‎08-14-2019 02:10 - last edited on ‎08-15-2019 09:52 by Fitbit Moderator

Hi, 

I bought fitbit versa 4 months ago and I am now facing an issue with its left button. It is not working but I can feel it clicking.  Could you please assit me how can get this working.

TIA

 

 

Moderator edit: updated subject for clarity

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‎08-15-2019 09:51

‎08-15-2019 09:51

@AmarTanwar welcome to our Fitbit Community! Regarding the issue that the left button of your Versa is experiencing, I was able to get in touch with our Support team and was told that they assisted you via email. Please check out your email account in order to follow up and proceed accordingly.

 

I'll be around if any questions arise! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-18-2019 23:02 - last edited on ‎08-22-2019 09:32 by Fitbit Moderator

In response to JuanJoFitbit

‎08-18-2019 23:02 - last edited on ‎08-22-2019 09:32 by Fitbit Moderator

I have replied to the support email and unfortunately, It did not work 😞

 

Support team was in touch with me on the issue and they have issued me a replacement.  Thanks a lot Fitbit support team for your prompt action.

 

 

Moderator edit: merged reply

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‎08-22-2019 09:41

In response to AmarTanwar

‎08-22-2019 09:41

@AmarTanwar I'm sorry for the late response. However, I'm glad to hear that our Support team provided a solution and you will be back on track soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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