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Versa's left side button not working

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‎02-10-2019 20:26 - last edited on ‎02-11-2019 11:32 by Fitbit Moderator

‎02-10-2019 20:26 - last edited on ‎02-11-2019 11:32 by Fitbit Moderator

I’ve had my Versa since last July. I use it everyday for steps and have never gotten it wet. I’ve neber dropped it or had any damage done to it. My button stopped working a few days ago and nothing is fixing it. 

 

 

Moderator edit: updated subject for clarity

Best Answer
13 REPLIES 13

‎02-10-2019 21:07 - last edited on ‎02-11-2019 11:32 by Fitbit Moderator

‎02-10-2019 21:07 - last edited on ‎02-11-2019 11:32 by Fitbit Moderator

@Taylortay728 Welcome to the forum! it seems like a hardware issue to me. I'll flag your post for Customer Support assistance. 

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

‎02-11-2019 11:45

In response to Marrrmaduke

‎02-11-2019 11:45

@Taylortay728 Welcome! It's nice to have you on board! Sorry to hear that your Versa's button isn't working. I have created a ticket for you so our Support team will be in contact with you. You will get an email from them. 

 

@Marrrmaduke thank you for letting me know.

 

Keep me posted!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎02-11-2019 15:04

In response to AlvaroFitbit

‎02-11-2019 15:04

Thank you, @AlvaroFitbit!

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

‎07-20-2019 16:41

In response to AlvaroFitbit

‎07-20-2019 16:41

Hi Alvarez, same issue with my Versa left button not working even after trying canned air and a toothpick. How do I contact customer support?

Best Answer
0 Votes

‎02-24-2020 07:14

In response to AlvaroFitbit

‎02-24-2020 07:14

The side button on my Fitbit Versa 2 is not working, I haven’t had it in water or got it wet so I am very unaware as to why it has suddenly stopped working, what can I do about this or how can I fix it?

Best Answer

‎03-08-2020 15:30

‎03-08-2020 15:30

Same thing for mine.  

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0 Votes

‎03-08-2020 15:33

In response to SuzyQ853

‎03-08-2020 15:33

Left button not working.  What can I do?

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0 Votes

‎04-26-2020 09:51

In response to AlvaroFitbit

‎04-26-2020 09:51

My button stopped working as well. I bought mine at the bookstore in school. Its less than 4 months old.

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0 Votes

‎04-26-2020 14:25

In response to Iron_Gypsy

‎04-26-2020 14:25

@Iron_Gypsy You should still be covered under warranty. Please reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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0 Votes

‎05-05-2020 21:18

‎05-05-2020 21:18

i too had my versa from december month suddenly my side button in versa 2 is not working for past few days and i am not able to troubleshoot it too.please do help me out.

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0 Votes

‎07-10-2020 08:25

In response to bharghavi

‎07-10-2020 08:25

I have had my Versa 2 sine May 2, 2020 and my side button has stopped working. I bought it from Kohl’s. I have not dropped it or got it wet and can’t troubleshoot it either! Please help!

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0 Votes

‎07-10-2020 14:09

In response to tabsmith20

‎07-10-2020 14:09

Told me warranty was expired and nothing I could do.
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0 Votes

‎07-11-2020 08:23

‎07-11-2020 08:23

Mine did the same thing.  Its stuck on the wallet screen.  

Best Answer