Versa's screen became unresponsive

[BMarsh90]

My Versa stopped recording steps and heart rate yesterday. I charged and restarted it several times today after reading the advice on the forums. When that didn’t work, I tried a factory reset. Now I just have a black screen and my Versa won’t restart. It’s about 18 months old.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@BMarsh90 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it became unresponsive even though you have restarted it and tried a factory reset before contacting our forums.

I would like to know if your Versa vibrates and turns its display on when plug it in the charger. If not, try the troubleshooting steps listed in this help article. This article contains the restart process but you can skip it since you already tried it. After this, change the clock face to one developed by Fitbit, not a third party and see if the display turns on.

Keep me posted on the outcome! 😀

[BMarsh90]

Hi, thanks for this but after leaving my watch to charge all day there is still no response. I’ve read he troubleshooting article and tried the resolutions there but there is still just a black screen. 

[JuanJoFitbit]

@BMarsh90 I'm sorry for the late response. However, I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀