Versa's will not sync

[RhondaSue2]

I can't get my Versa to sync with my phone when I am away from home..It has worked in the pass and bout 2 weeks ago it stop. It says something bout Bluetooth needs to pair but will not pair..Please help.. I have had my Fitbit since May and has worked fine until now..

Thank you

Moderator edit: updated subject for clarity

[GrubbyDuck]

Versa user manual:

https://staticcs.fitbit.com/content/assets/help/manuals/manual_versa_en_US.pdf

Have you reset everything? 

Do factory reset Versa.

Delete Versa off Bluetooth.

Turn off Bluetooth on your device.

Turn device off & back on again. Do not enable Bluetooth - yet.

Uninstall Versa off app.

Put Versa on charge in its cradle. 

Delete app & reinstall. 

Enable Bluetooth.

Complete Versa setup.

Do this before you chat with support because that is what they will tell you to

do:  https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[JuanJoFitbit]

@RhondaSue2 welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, regarding the syncing issues that your Versa is experiencing, I'd like to follow up and would like to know if the issue persists or if it got resolved after following the troubleshooting steps that shared @GrubbyDuck.

If you found his post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

Looking forward to your response! 😀

[myc1015]

I have done this twice and it is not working. It keeps saying communication error with track and keeps giving a different 4 digit code to sync but will not.

Sad thing is this happened to my brand new versa that was only a few month old and you replaced it. This was working fine up until a few days ago. At first it would sync maybe once or twice a day after multiple tries. Wake up this morning to nothing but issue and the replacement might be 4-6 month old tops. Very disappointed as I have been using Fitbit since 2015. I have tried this process three times now and it will not find it at all now.

Moderator edit: merged reply

[JuanJoFitbit]

@myc1015 I'm sorry for the late response. However, I appreciate the time spent trying the troubleshooting steps listed above.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions! 😀