Versa's screen became unresponsive

[Mariemcl]

A few weeks ago I woke up to my fitbit unresponsive and lightly vibrating on my arm. The fitbit was at about 50-60% charged before I went to bed. I eventually got the Fitbit turned on again by charging it but I have had problems with the vibrate functionality ever since. I have tried resetting the device as per Fitbit's advice, I have tried charging and today I tried to factory reset the device and now it won't turn on. I have had the Fitbit charging off my computer for 3 hours and tried holding all three buttons and there is no life in the Fitbit. I emailed Fitbit several times in the past week and got no response! Anyone had the same problem and any advice?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Mariemcl, welcome to our Fitbit Community! Regarding the unresponsive screen and charging issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm so glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often and please stay safe! 😀