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Versa's screen going out

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‎05-27-2019 18:28 - last edited on ‎05-28-2019 05:54 by Fitbit Moderator

‎05-27-2019 18:28 - last edited on ‎05-28-2019 05:54 by Fitbit Moderator

I am on my 3RD Versa (3 times under warranty). They've lasted about 3-6 months each. And now this ones screen is starting to go out. It takes a while to come on and when it does it looks like a bad reception on your antenna tv ("ants across the screen') only vertical. I'm about to call to see if they will replace, yet again. I am having to hard reset my watch daily if not more. Kinda getting fed up... I love this watch but I don't like having to replace it every 3-6 months.

 

 

Moderator edit: updated subject for clarity

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‎05-28-2019 05:53

‎05-28-2019 05:53

@MistyBurgess it's great to see you in our Fitbit Community! Regarding your Versa's display issue, I was able to get in touch with our Support team and was told that they're handling your case via email. I'd like to know if a solution was provided.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

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