Hi @Jollvid, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.
Since your Versa got stuck, I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.
As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.
Hope to see you in our Fitbit Community more often.
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