Versa's screen is dark

[Olivia918]

All weekend I was trying to do a firmware update on my Fitbit Versa with no luck updating it. I had it charging on the dock for the past two days with a separate device just sitting there with no luck with it updating so I gave up and put the watch back on and fell asleep. Today I wake up and watch screen is dark. I checked the app and watch still is counting my steps and sleeping. It’s just not showing me time.

i did all the reset dozens of times with no success with screen Turing back on. I bought my watch in June 2018 and never had a problem until now.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Olivia918, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it doesn't show the time and the screen is dark. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome.

[Olivia918]

@JuanJoFitbit  Thank you for the response.

Since day one of owning Fitbit Versa I had always used the Fitbit clock face layers. I just changed again to another Fitbit clock face with no success with watch screen turning back on.

[JuanJoFitbit]

@Olivia918, thank you for getting back and trying the recommended workaround. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[Wacu10]

I have the same exact issue. I called customer service, they said my Fitbit is 3 months out of warranty. Nothing can be done. I think I will try Apple Watch instead. I am very disappointed 🙁. 

[JuanJoFitbit]

@Wacu10, thank you for participating in our Fitbit Community. I'm sorry for the late response. I'm also sorry to hear that your Versa experienced screen issues and it's no longer under warranty.

I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.