Versa's screen is unresponsive

[Kezcuz]

Hi, I have had my versa for under 12 months and it has recently started to have a faded, glitching unresponsive screen. It is in usable. I have tried resetting it. It makes no difference. Very disappointed as I cannot use the watch to even tell the time let alone all the other features. Can you please advise how to fix this problem or how I go about getting a replacement as the watch is not even 12 months old. Thanks in advance. 

Moderator edit: updated subject for clarity

[SteveH]

You will still be covered by your warranty so hopefully this can be sorted out. I've flagged your post for the attention of the moderators who will be able to put you in touch with customer support.

[MarreFitbit]

Welcome on board @Kezcuz! Sorry to hear about the issue you're having with your Versa's screen. Thanks for already restarting your device, nice way to go!

Since the restart hasn't worked and you confirm that your tracker is still syncing, I'd recommend trying to change the clock face to a different once to see if this brings the display back. 

Thanks for flagging the post my friend @SteveH!

Hope that helps, keep us posted! 

[JoannaC91]

I'm having the same issue and I tried switching clock face. My screen is responsive but display faded from colour to black & white within secs.

[SteveH]

@JoannaC91 As mentioned earlier in this thread, try restarting the fitbit (here's how: https://help.fitbit.com/articles/en_US/Help_article/1186/ ) and changing the clockface via the app. 

If they don't work then it's probably best to contact customer support via contact.fitbit.com 

[MarreFitbit]

Welcome on board @JoannaC91! Thanks for trying the tips and recommendations provided above. Also, thanks for sharing pictures of how your Charge 3's display looks like. 

I was about to create a support case on your behalf, but I saw that you got in contact with our Customer Support Team after posting here. I'm glad to hear that our team was able to help. 

Thanks for all your help my friend @SteveH! 

Hope you have a great day! 

[Kezcuz]

Hi @MarreFitbit  I tried changing the clock face and I now have a completely blank screen, and a watch that just vibrates every now and then lol

[MarreFitbit]

Thanks for getting back and for letting me know the outcome @Kezcuz! I went ahead and created a case for you with our Support team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Let me know if you need further help!

[Kezcuz]

All sorted @MarreFitbit a replacement has been organized to be sent out. 😀😀

[MarreFitbit]

You're more than welcome @Kezcuz!  I'm glad to hear you're getting a new Charge 3, hope you enjoy it!

Have a nice day!