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Versa's screen stopped working

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‎07-31-2019 01:44 - last edited on ‎08-01-2019 08:48 by Fitbit Moderator

‎07-31-2019 01:44 - last edited on ‎08-01-2019 08:48 by Fitbit Moderator

I have a versa tha that I bought Dec 2018 and today the screen stopped working, has back light but no display.

Have tried resetting several times but still not working.

 

 

Moderator edit: updated subject for clarity

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‎08-01-2019 08:47

‎08-01-2019 08:47

@Brand22 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since its display is not turning on even though. Thank you for letting us know that the back light does turn on and trying the restart process before contacting our forums.

 

Please try changing the clock face of your Versa to one developed by Fitbit and see if the display works properly.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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