Versa's screen stopped working

[Taylor_M]

Just got off the phone with Fitbit support and I'm furious, my versa's screen stopped working after only 2 years, and they aren't covering it with any kind of warranty. Their best offer was 25% off a new watch. This watch was used under normal circumstances the whole time. Why would I buy a new watch when the previous one stopped working after only 2 years!?!? What junk! Am I  being unreasonable to expect more than 2 years out of a watch?? Do not buy a Fitbit product, apparently they don't care if in 2 years it ends up in the trash. 

Moderator edit: format

[Taylor_M]

I had the same issue...just got off the phone with Fitbit support and I'm furious, my versa's screen stopped working after only 2 years, and they aren't covering it with any kind of warranty. Their best offer was 25% off a new watch. This watch was used under normal circumstances the whole time. Why would I buy a new watch when the previous one stopped working after only 2 years!?!? What junk! Am I  being unreasonable to expect more than 2 years out of a watch?? Do not buy a Fitbit product, apparently they don't care if in 2 years it ends up in the trash.

Moderator edit: format

[Taylor_M]

Just got off the phone with Fitbit support and I'm furious, my versa's screen stopped working after only 2 years, and they aren't covering it with any kind of warranty. Their best offer was 25% off a new watch. This watch was used under normal circumstances the whole time. Why would I buy a new watch when the previous one stopped working after only 2 years!?!? What junk! Am I  being unreasonable to expect more than 2 years out of a watch?? Do not buy a Fitbit product, apparently they don't care if in 2 years it ends up in the trash.

Moderator edit: format

[Taylor_M]

Same thing happened to me and I just got off the phone with Fitbit support and I'm furious, my versa's screen stopped working after only 2 years, and they aren't covering it with any kind of warranty. Their best offer was 25% off a new watch. This watch was used under normal circumstances the whole time. Why would I buy a new watch when the previous one stopped working after only 2 years!?!? What junk! Am I  being unreasonable to expect more than 2 years out of a watch?? Do not buy a Fitbit product, apparently they don't care if in 2 years it ends up in the trash.

Moderator edit: format

[Odyssey13]

Hi @Taylor_M  your posts were merged as cross posting is discouraged. Sorry you're upset, but the warranty information can be viewed at the bottom of this page.