help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa's screen turned green

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-13-2019 11:58 - last edited on ‎10-14-2021 17:50 by Fitbit Moderator

‎09-13-2019 11:58 - last edited on ‎10-14-2021 17:50 by Fitbit Moderator

My screen turned green for no reason last week. It was working fine from January, when I bought it until now but the screen randomly switched to green lines down the face of it. It stayed on when I selected all the other buttons on the watch. I even tried to reset it twice, but nothing happened. Green screen came up again. I took a videoand screen shots of it but so odd. Terrible that this would happen to such an expensive watch.what can I do? A replacement is definitely needed!

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎09-13-2019 15:23

‎09-13-2019 15:23

Hi, if even restarting did not solve your problem, contact Customer Support ASAP. Regards kuzibri.

Best Answer
0 Votes

‎09-14-2019 05:37

In response to SunsetRunner

‎09-14-2019 05:37

@SFee welcome to our Fitbit Community! Regarding the green screen issue that your Versa is experiencing, I appreciate the time trying the restart process before contacting our forums.

 

I was able to get in touch with our Support team and was told that they sent you an email. Please check out your email so they can proceed accordingly.

 

Thank you for your help @SunsetRunner.

 

I'll be around if any question arises! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer

‎06-18-2021 19:14

In response to JuanJoFitbit

‎06-18-2021 19:14

 I have been on the chat all day and support staff shut down the chat when they are shocked to hear that restarting the Sense/app doesn't work. Is there anyone who knows anything beyond instructions to restart?

Best Answer
0 Votes