Versa's screen unresponsive

[AnaMariaCo]

After just four months of using my fitbit Versa the screen became unresponsive at first then died completely. 

Bought it via Emag in Romania and they refused to exchange it saying they will FIX it. Is it possible? 

And seriously now? How can one device be used only for 4 months and then just die considering the price and the brand?

I would like my money back! 

Ana 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@AnaMariaCo welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn its display on.

I'd like you try the troubleshooting steps that are listed in this help article. After this, charge your Versa for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome! 

[AnaMariaCo]

I already did that, long before to send it to Emag. To no avail. 
You should stop masking this problem you have with Versa. It is embarrassing. 
Thank you

Sent from Yahoo Mail on Android

[JuanJoFitbit]

@AnaMariaCo I'm sorry for the late response. However, I appreciate your time spent trying the troubleshooting steps mentioned above. I appreciate your feedback since this helps us to keep improving.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you will be back on track soon.

Don't hesitate to get back if you need further assistance and I'll be happy to help.

[AnaMariaCo]

I was not assisted via the phone. 

My Fitbit is in service now, hope this will solve soon.