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Versa's screen unresponsive

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‎10-20-2019 14:08 - last edited on ‎10-21-2019 09:12 by Fitbit Moderator

‎10-20-2019 14:08 - last edited on ‎10-21-2019 09:12 by Fitbit Moderator

Please help. 

I have tried a factory reset, a shut down and charging, none work. 

My Versa has been fine since this new one arrived. However I noticed it had gone a bit dim this afternoon, although about 80% charged. 

I decided to change the watch face this afternoon and all was well. However, it’s now completely blank and the HR lights have also gone off too!  Please help?

 

 

Moderator edit: updated subject for clarity

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‎10-20-2019 15:32 - edited ‎10-20-2019 15:33

‎10-20-2019 15:32 - edited ‎10-20-2019 15:33

Hi @VicVersa , change your Clock Face back to one developed by Fitbit itself and after that restart your phone and Versa three times and see if the problem is solved. Regards kuzibri

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‎10-20-2019 23:28

In response to SunsetRunner

‎10-20-2019 23:28

Thanks for this. I tried to change the clock face but the screen is completely blank. 

Anyone any ideas?

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‎10-21-2019 09:11

In response to VicVersa

‎10-21-2019 09:11

@VicVersa welcome to our Fitbit Community! Regarding the screen issues that your Versa is experiencing, I appreciate the time spent trying all the recommended troubleshooting steps.

 

I was able to get in touch with our Support team and was told that they will reply to your last email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

 

Thank you for your help @SunsetRunner.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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