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Versa's screen went black and won't come back on

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‎03-02-2021 14:42 - last edited on ‎03-03-2021 05:37 by Fitbit Moderator

‎03-02-2021 14:42 - last edited on ‎03-03-2021 05:37 by Fitbit Moderator

I thought my battery had died, so put my fitbit on charge. I've come back to it three hours later and it's still off. I've cleaned the area for where the pins are and still had nothing. Pressed down the buttons (as recommended on the website) and still nothing. This is the second time this has happened to me...any help would be great.

 

 

Moderator edit: updated subject for clarity

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‎03-03-2021 05:37 - last edited on ‎02-12-2025 10:52 by Fitbit Moderator

‎03-03-2021 05:37 - last edited on ‎02-12-2025 10:52 by Fitbit Moderator

Hi @AmarjitKMatharo, welcome to our Fitbit Community. Regarding the screen issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone and you will be back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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