help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa's screen will not swipe

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-10-2019 07:39 - last edited on ‎12-11-2019 08:08 by Fitbit Moderator

‎12-10-2019 07:39 - last edited on ‎12-11-2019 08:08 by Fitbit Moderator

My screen will not swipe in any direction. And it won’t factory reset by holding the buttons.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎12-10-2019 08:01

‎12-10-2019 08:01

Contact Customer Support.

View best answer in original post

Best Answer
2 REPLIES 2

‎12-10-2019 08:01

‎12-10-2019 08:01

Contact Customer Support.

Best Answer

‎12-11-2019 08:07

In response to SunsetRunner

‎12-11-2019 08:07

@SAB1234, welcome to our Fitbit Community. Regarding the swiping issue that your Versa's screen experienced, I was able to get in touch with our Support team and was told that you contacted them via chat as @SunsetRunner advised.

 

Please don't hesitate to get back to them with the reference number they gave to you if you need further assistance with the solution they provided.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes