06-23-2019
11:55
- last edited on
06-25-2019
10:13
by
JuanJoFitbit
06-23-2019
11:55
- last edited on
06-25-2019
10:13
by
JuanJoFitbit
I'm having an issue with my sleep tracking, just startid recently. When I check my sleep first thing in the morning, it's accurate. However, when I remove the watch to shower and later put it back on, it shows the sleep record as continuous from the night before until the time I put it back on. So, instead fo being 7 hrs 28 min, with all the sleep levels accurate, I get 14 hrs 12 min with the non-regular indications. Any suggestions?
Moderator edit: updated subject for clarity
06-25-2019 10:12
06-25-2019 10:12
@BamaGrama welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it tracks sleep while you take a shower.
I'd like you to restart your Versa as described in this help article. This will refresh your watch internally. After restarting your Versa, monitor it during the next 2 nights and see if the issue gets fixed.
In the meantime, I would like to know if this has happened several times or just the previous night before you contacted our forums.
Keep me posted!
06-25-2019 10:37 - edited 06-25-2019 10:39
06-25-2019 10:37 - edited 06-25-2019 10:39
Thank you for your response. I have had this watch almost a year, and only in the past few weeks have I encountered this problem. It has happened probably a half-dozen times in the past month. I did execute the restart, and will let you know if I have any more problems.
06-26-2019 08:36
06-26-2019 08:36
Okay, I was asked to notify if this repeated. As of this morning, my fitbit registered correctly for the night. After removing the watch for a timer, it registered that 2h 6min as sleep (the amount of time it was off my wrist).