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Versa's top right button not working

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‎07-31-2019 12:25 - last edited on ‎08-01-2019 08:18 by Fitbit Moderator

‎07-31-2019 12:25 - last edited on ‎08-01-2019 08:18 by Fitbit Moderator

Anybody know why the button won't work? At first, the watch thought the button was always pressed, even when it wasn't. After a restart, the watch doesn't react to button presses at all.

 

 

Moderator edit: updated subject for clarity

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‎08-01-2019 08:18

‎08-01-2019 08:18

@_Username2468_ welcome to our Fitbit Community! Regarding the issues that your Versa is experiencing with the top right button, I appreciate the troubleshooting steps that you have tried before contacting our forums.

 

Please try cleaning around the button with a toothpick. There are times that moisture or dust get around the button and affects the functionality. After this, press the button and see if it works properly.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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