Versa's touch screen not working

[apelli]

For the last week the touch screen has not been working on my Fitbit. I’ve tried restarting it, making sure it’s properly charged, etc. Has anyone had similar issues?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@apelli, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the touch screen is not working properly. By the way, thank you for trying a restart and making sure that it's fully charged.

Please try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome.

[MleJ]

I had this issue progressively for the past 6 months at least. My Versa wouldn't respond to my touch once or twice a day and then it became more frequent and it would restart itself each time until it was almost every time I went to use it. They send me a replacement.

[apelli]

I’ve changed the clock face based on a comment in another forum I read, and still no luck.


Sent from AT&T Yahoo Mail for iPhone

[apelli]

I tried changing the clock face as well. Still no luck