Versa's touchscreen became unresponsive

[TheHappyHippo]

I went to use my fitbit on a walk and noticed i could not move off the clock face, the side buttons work but that does not help me, left, right, up down, nothing. I rebooted the watch, no change, did a hard reset, still nothing. the ONLY time the screen is responding in any kind of way is if a tap it a 3-4 times and the black screen will show the clock face, after the hard reset, i had a couple of click okay buttons i had trouble getting past and after a lot (over a dozen) it registered that i had click and it moved on to the next screen.  i tried different faces in case that was some issue, i had the same face since i bought it in Jan 2019 (not sure if its 1 or 2 years warranty) screens not broken

any thought or suggestions?

thank you

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @TheHappyHippo, welcome to our Fitbit Community! Regarding the screen issues that your Fitbit Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.