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Versa's touchscreen not working

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‎05-10-2020 06:54 - last edited on ‎07-09-2020 07:11 by Fitbit Moderator

‎05-10-2020 06:54 - last edited on ‎07-09-2020 07:11 by Fitbit Moderator

My touch screen is not responding. I have read posts by others with the same issue. Answers were to hold the back button for 10 seconds. I have done that repeatedly and it doesn't solve the problem. I have seen others say the same thing. What I can't find is the next step to fix this, if there is one. My watch is 4 months old.

 

 

Moderator edit: updated subject for clarity

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‎07-09-2020 07:11 - last edited on ‎08-26-2024 03:29 by Fitbit Moderator

‎07-09-2020 07:11 - last edited on ‎08-26-2024 03:29 by Fitbit Moderator

Hi @dlkidd, it's great to see you in our Fitbit Community! I'm sorry to hear that the touchscreen of your Fitbit Versa stopped working. I totally understand how you feel about this and thank you for troubleshooting this issue before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via email. Please reply to their email in case the issue persists and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.

JuanJo | Community Moderator

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