Versa's touchscreen stopped working

[-uwu-]

my versa 2 has been acting up the past few days it won’t respond to my touch and i have already done what every normal person would do restart it and what do you know it’ll work for one freaking swipe then it will be like haha sucker, jokes on you and it’ll stop working again. One could see how this could be frustrating as for me being a swimmer who swims on a daily basis not being able to count and turn on my swim exercises. it is also very frustrating because the price for the smart watch isn’t cheap and it isn’t working how it is supposed to. please tell me that i’m not the only one who is experiencing this extremely frustrating issue!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@-uwu-, welcome to our Fitbit Community. I'm sorry to hear that the touch screen of your Fitbit Versa stopped working. By the way, I appreciate the time spent trying to resolve this issue before contacting our forums.

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

I'll be around if any question arises.

[-uwu- · Accepted solution]

thank you so much

Sent from my iPhone

[Torlau]

Hello! This is my problem as well, I have rebooted and reset to factory settings. Nothing. I have a simple versa. I got it in December. 

[-uwu-]

i also got mine in December for christmas and it is really annoying cause i know how expensive they are and for it to not work is really aggravating

Sent from my iPhone

[Josie48]

I've had this same problem for several months with my 15-month-old Versa. I've tried multiple times to do factory resets with no success. I was considering just buying a new one, but instead changed to a watch face that showed all my stats without having to swipe.Then, last night, the battery drained completely (unexpectedly; I usually don't let the battery fully drain). I then fully charged it this morning, synced it with my phone, and guess what? The touch screen works again. 

I hope this works for you too. Good luck!

[-uwu-]

I have my problem resolved i sent an issue in to customer support and they gave me a replacement for free thank you for your concern


Sent from my iPhone