help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa's touchscreen stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-12-2020 20:19 - last edited on ‎04-27-2020 07:43 by Fitbit Moderator

‎04-12-2020 20:19 - last edited on ‎04-27-2020 07:43 by Fitbit Moderator

Hi! My versa Won’t allow me to use any touch screen features. I have tried factor rebooting it which allows use of the touch screen for a few seconds (sometimes) and then goes back to not working. The buttons will still change the screen but can’t do anything beyond that!

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-27-2020 07:42

‎04-27-2020 07:42

Hi @Moomoomaggs, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the touchscreen issues that your Versa is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they're taking care of your case and you will hear from them soon. We appreciate your patience and time with this.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes