Versa's touchscreen stopped working

[Hamoudaa]

Hello,

i have a versa 2 i bought it a couple of months ago, My screen stopped working, the buttons are working but the touchscreen tap is not, i tried restarting it a couple of times sometimes it works temporarily then it comes back to the same issue. Any help?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Hamoudaa, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the touchscreen issue that your Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.