Versa says I’m asleep during the day

[Sophiehollucy]

Can anyone help? My Fitbit versa for a couple of weeks now has randomly been logging sleep during the day. I contacted the Online chat on Friday and was advised to change my sleep target and sleep goal On the settings, which I’ve done. So despite that today I was apparently asleep for 3 hrs 13 mins around 5pm except that I wasn’t because I went on a walk that I recorded on my Fitbit! Can anyone suggest anything at all, I’ve reset it and that hasn’t helped. Anyone else experienced this. Thanks.

[JuanJoFitbit]

Hi @Sophiehollucy, it's great to see you in our Fitbit Community! Regarding the sleep tracking issue that your Versa is logging during the day, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat after your post. In case the issue persists, please contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.