Versa screen and battery draining issues

[treams]

My Versa is 7 months old.  I stopped receiving notifications (text and email) a couple of months ago.  I was working from home so it didn't seem like much of an issue at the time.  2 weeks ago, my battery began draining as I slept.  Last night, it was at 100% when I went to sleep.  This morning, it was at 4%.  I tried to restart it but it didn't work.  I shut it down completely but now it won't power on.  I contacted Fitbit support for a live chat. As I was typing the description of the problem, support disconnected.  Attempts to contact again have failed.  If anyone has advice regarding how to get my Versa up and running (ideally with notifications), it would be greatly appreciated.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @treams, welcome to our Fitbit Community! Regarding the unresponsive screen and battery draining issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone a few days ago. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.

[treams]

Yes, I looked through the community and finally broke down and called. I am now waiting for an email from Square Trade regarding my warranty. 

I appreciate the help

[JuanJoFitbit]

Hi @treams, I'm glad to hear that Square Trade took care of the case. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀