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Versa screen and charging issues

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‎07-07-2020 17:17 - last edited on ‎08-19-2020 06:06 by Fitbit Moderator

‎07-07-2020 17:17 - last edited on ‎08-19-2020 06:06 by Fitbit Moderator

Versa will not charge and screen is stuck black. This is the second versa that has done this it is out of warranty and was offered a 25% discount. 

how long have your watches lasted? I can’t see spending another $150+ and replacing bands often after breaking if this is the norm. 

sad because I live it when it works.

 

 

Moderator edit: updated subject for clarity

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‎08-19-2020 06:05

‎08-19-2020 06:05

Hi @Shank, welcome to our Fitbit Community. I'm sorry to hear about the screen and charging issues that your Fitbit Versa experienced. I'm also sorry to hear that it's no longer under warranty. The warranty period is good for 365 days, starting from the date of the first setup on the original unit.

 

I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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