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Versa screen and heart rate issues

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‎05-19-2020 16:54 - last edited on ‎07-02-2020 06:10 by Fitbit Moderator

‎05-19-2020 16:54 - last edited on ‎07-02-2020 06:10 by Fitbit Moderator

For the past few days, I have had an issue with my screen glitching—it will fade with lines running through the screen making it very grainy and difficult to read. Not too soon after this, it stopped tracking my heart rate — the green light on the back won’t even come on. 
I’ve done a factory restart, I’ve tried changing the brightness/dimness of the screen, & tired turning on/off the heart rate function with NO AVAIL. I work out frequently but always gently wash the back and immediately dry my Fitbit. Has anyone else had this issue and fixed it? Can fit it just send me a new Versa?

 

 

Moderator edit: updated subject for clarity

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‎07-02-2020 06:09

‎07-02-2020 06:09

Hi @Kelseygi, it's great to see you in our Fitbit Community! Regarding the screen and heart rate issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-10-2020 20:04

‎08-10-2020 20:04

I am currently facing the exact same issue, I've tried everything I could find online to reset, restart, turn off/on heart rate but nothing works. Screen still is fading and heart rate isn't being recognized. Was there anything else you've tried? I have been using Fitbit since 2017. First was Charge, and now Versa. Haven't had such an issue before. @JuanJoFitbit - could you help me with this? 

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