Versa screen and syncing issues

[Pookie46]

I have had a series of issues with my Versa 2 starting about 2 months after I brought the watch home.  It started with the watch not syncing with the app.  I tried deleting and reinstalling the app, turning the watch off and restarting with inconsistent success.  The syncing issue has continue for about 3 months, sometimes not syncing for 2-3 days.  In addition, over the last 2 months I have had screen response issues.  Initially, I noticed the screen would sporadically not respond to touch.  It has now progressed to the screen never responding to touch.  In addition, the button to the left of the screen does not always respond either.  Both the syncing issue as well as the lack of screen response occur regardless of the battery charge.

Very disappointing to have such issues with a watch owned less than 6 months.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Pookie46, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community. 

I'd like to follow up and help you with your Versa 2 since its experiencing syncing issues and the screen has become unresponsive. I totally understand how you feel about this. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, follow the troubleshooting steps listed in this help article in order to fix the syncing issues.

In regards to the charging issues, try the steps described in this help page. After this, charge your watch for 2-3 hours. These articles contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.