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Versa screen became unresponsive

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‎12-31-2019 10:15 - last edited on ‎01-01-2020 03:57 by Fitbit Moderator

‎12-31-2019 10:15 - last edited on ‎01-01-2020 03:57 by Fitbit Moderator

Hi

My Versa won’t charge or turn on at all?

 

Any suggestions?

 

Cheers

 

Paul

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎01-01-2020 03:41

‎01-01-2020 03:41

@PaulW1999, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on or take a charge.

 

I'd like to know if your Versa vibrates when you put it on the charger.

 

In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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‎01-01-2020 17:36

In response to JuanJoFitbit

‎01-01-2020 17:36

No it doesn’t vibrate when I try to charge it! I bought a new charger as I thought that might be the problem but that didn’t work either.

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