Versa screen black and won’t charge

[AllieP417]

I’ve had my Fitbit Versa for over a year.  I’ve been wearing it daily (for about 14 hours during the day) for the last few months.  Now the screen is black and it won’t charge.  My app still says the battery is at 86%.  The charger works; the ports are clean.  Do I give up on it?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @AllieP417, welcome to our Fitbit Community! I'd like to follow up and would like to help you with your Fitbit Versa since it won't take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

I would like to know if your Versa vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, charge your watch for 2-3 hours and see if it takes a charge and comes back to life.

Keep me posted on the outcome.

[AllieP417]

Hi!  It does not vibrate when I put it on the charger,  I’ve tried charging it a few times, for a minimum of five hours each time, and the screen remains black.  Also, the article you referenced has an error message.  Thanks for trying to help!

[JuanJoFitbit]

Hi @AllieP417, thank you for getting back and trying charging your watch a few times. Please try to open the link shared above again and follow the steps listed.

I appreciate your patience and time with this.

Let me know how it goes.

[DonL2020]

Same problem here with my Versa2. Battery life Suddenly dropped to just a few hours late last week. Was on the charger 8 hours last night. Batter lasted about 3 hours and went dead. Now will not charge at all. Screen is black. Have tried all the items in the links above (cleaning contacts on both charger and watch). No vibration, no anything. It is DOA! Please help.