Versa screen black

[NWilliamson76]

 I Purchased my Fitbit versa about 1.5 years ago. I have enjoyed my Fitbit and it’s tracking and found it to track fairly accurately. However last week I changed the watchband. And then two days later the screen went black. The remainder of that day it continued to track my steps and my heart rate even though the screen was black. The following day the watch tracked nothing. I could not get anything to work in the app said that the battery was dead. I charged the versa for almost 24 hours. On  the day it did not track. I started researching the problem. I tried all of the resets and factory restart as recommended through the posts and what I could find online. Finally after charging for 24 hours I was able to get the screen back on and was able to sync my watch to the app.  This lasted for about 3 to 4 hours. And then the screen went black again. Today it is tracking my steps and my heart rate. But the screen is still black. Is there anything to be done? Or am I out of options because I’m outside the one-year warranty?   This is very frustrating to see so many people with the same issue.   

[LiliyaFitbit]

Welcome to the Fitbit Community @NWilliamson76.  

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Versa's screen. I totally understand how you are feeling as you would like to continue using your watch without any problems. Thank you for your efforts to resolve the issue by doing a restart and a factory reset. Before considering other options, I recommend changing a clock face, switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device?

Let me know how it goes, I'll be around! 

[NWilliamson76 · Accepted solution]

Thanks for your response.  I tried resetting the watch again.  Still no luck with the face coming back.  I have a Fitbit watch face as suggested.  My screen is still blank/black.  Around the edges of the watch you can see a light but the face is still blank/black.   Next suggestions??   Thanks for your help.  

[LiliyaFitbit]

Hi @NWilliamson76, thank you for your reply. 

I appreciate your efforts to resolve the issue. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

If you have any questions, feel free to let me know.

[TNuckSmith]

Any updates?  I have been dealing with an almost identical issue since last week.  Unfortunately my Versa was also purchased longer than one year ago.  When I spoke to Customer Support, they only offered me 25% off a new device.  I politely declined, as I refuse to purchase another product from this company especially when they cannot provide a clear explanation as to why these $200 devices have mysteriously stopped working.  It is unacceptable to spend this much money on a product and it become obsolete less than a year and a half after purchasing.

[LiliyaFitbit]

Hi @TNuckSmith, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing your experience with Fitbit Versa and Customer Support. Fitbit trackers are made to last and we do not expect manufacturing issues to affect our devices since all our products go through stringent testing to ensure durability. I am sure our Support team tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I understand how you are feeling as you've invested in the Fitbit Family and appreciate your feedback. We're constantly working on improving our devices and user experiences, and your comments are always welcome.

I'll be around. 

[LesRodriguez05]

So frustrating they offered me the same a 25% off my next purchase. I’m going trough the same thing but with 2 devices my husbands and mines they went black at about the same  time. I refuse to buy any other Fitbit product. 

[LesRodriguez05]

• Really so how can you explain 2 non working versa’s at the same time and all you can offer is a 25% discount. Very disappointed. I used to recommend Fitbit to everyone that  asked me about mine. Not anymore and costumer service is a joke. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @LesRodriguez05.

I am sorry to hear about your experience. I totally understand how you are feeling and appreciate your feedback since this helps us to keep improving. Even though our Support team is eager to help with any problems you may experience with the product, they do need to adhere to the official warranty policy. I appreciate your understanding. 

Let me know if you have further questions. 

[LesRodriguez05]

My husbands and I were faithful users of Fitbit for more than 2 years. We bought the Versa and didn’t last 1 year. I don’t understand how Fitbit wouldn’t replace them fully. It sounds to me that they should replace a product that should’ve lasted more than that.

Sent from my iPhone

[LiliyaFitbit]

Thank you for your reply, @LesRodriguez05. I am sorry for the delayed response. 

Thank you for your feedback. I understand how frustrating this is for you as you have been Fitbit customers for a long time and would like to continue enjoying the Fitbit experience. Once again I apologize for any disappointment and appreciate your understanding as we as any other company have policies to follow through.

I'll be around. 

[Danasully]

I also have a blank screen but it is still tracking. Sleep just shows general info on app for past few days. Yesterday, I couldn't swipe and battery went from 62% to zero in a matter of hours. After full charge screen was blank. I have tried reset but it doesn't seem to reset -hard to tell what it is doing since screen is blank.. I have also changed the clock face. The fitbit is less than a year old. Thank you 

[ALopez010310]

I am having the exact same problem.  I bought my Fitbit Versa about 1 year and 4 months ago and just yesterday it started acting up.  I have tried troubleshooting it and it still has a black screen.  It stopped logging my steps yesterday so i put it on the charger thinking that would help but it’s still just got the black screen.  It is logging my steps today and letting me know when i have texts but I can’t see anything.  Is there anything that I can do?

[NWilliamson76]

I tried everything recommended and charging and letting it be. Nothing ever helped or fixed the problem. I ended up using their offer to buy another Versa.

Sent from my iPhone

[Marrefit]

Hi. I am a big fan of versa 3 . But after using it for good 2 months. Last night my screen went black. Watch is still vibrating but not showing anything on screen. Have tried long press, long press with charger on but nothing has worked out. Please change this product or give us a solution. We have spent a good amount of money on this. This is not done.. waiting for a solution