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Versa screen blank dull white

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‎06-18-2019 10:53 - last edited on ‎06-19-2019 07:35 by Fitbit Moderator

‎06-18-2019 10:53 - last edited on ‎06-19-2019 07:35 by Fitbit Moderator

I love my Fitbit have owned it around 5 months now. It is looked after very well and even if it says its water proof i still do not take it swimming! Unfortunately now the screen seems to have given up, i have changed nothing have also tried to restart it many times to no avail. According to my fitbit app it is still recording my steps and heartrate. Just seems to be a screen fault. Please advise. 

 

 

Moderator edit: updated subject for clarity

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‎06-19-2019 07:37

‎06-19-2019 07:37

@Neil2k2 It's great to see that you've visited the Fitbit Community!

 

Let me help you with your Versa's screen and thank you for restarting it. Since the issue persist please let our Support team know about it. I have created a ticket so they can assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

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