Versa screen blank

[B_Tabora]

Fit bit versa screen went blank. Tried a soft reset and factory reset. The screen lights up but no images come through. Help!

[JuanJoFitbit]

@B_Tabora Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on. By the way, thank you for trying the restart process before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. It contains the restart process but you can skip it since you already tried it before. After this, charge your Versa for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome! 

[B_Tabora]

I’ve gone thru all the trouble shooting. The device turns on and lights up but it is a grey screen and nothing else. After restarting, I receive the vibration, but the screen never displays the fitbit logo or anything else for that matter. The interface won’t even show to shut down the device. Notifications still get pushed and the alarms set still go off vibrating the device, but the screen is blank.

This device is only a couple months old

[B_Tabora]

I’ve gone thru all the trouble shooting. The device turns on and lights up but it is a grey screen and nothing else. After restarting, I receive the vibration, but the screen never displays the fitbit logo or anything else for that matter. The interface won’t even show to shut down the device. Notifications still get pushed and the alarms set still go off vibrating the device, but the screen is blank.

This fit bit is only a couple months old.

Brittney Tabora

[MrsBHickman]

I'm having the same prob! I've tried everything I've seen via the message board. I even direct messaged fitbit on Twitter yesterday. I was told to try everything I already did again n still had no luck

[MrsBHickman]

I've been waiting since yesterday for an email from tech support on further help

[MrsBHickman]

I ended up calling customer support n a very nice gentleman ended up helping me. We tried changing the clock face to see if that worked n it didn't. Mine is still under warrantee so they r sending me a new one. He told me the screen went out. Hopefully this helps u!

[B_Tabora]

Thank you. I will try that later. Appreciate it!!!!