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Versa screen broke

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‎03-16-2020 19:20 - last edited on ‎03-17-2020 05:16 by Fitbit Moderator

‎03-16-2020 19:20 - last edited on ‎03-17-2020 05:16 by Fitbit Moderator

My versa screen broke and now I don’t know how to get it fixed. I have warranty but it doesn’t cover it ?!  I don’t want to buy a new one and I was to be able to swim and get water near my Fitbit now.

 

 

Moderator edit: updated subject for clarity

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‎03-17-2020 05:15

‎03-17-2020 05:15

@Brina919, welcome to our Fitbit Community. I'm sorry to hear that your Versa's screen broke.

 

I was able to get in touch with our Support team and was told that they sent you an email with extra information about the warranty policy. I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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