Versa screen detaching from the watch

[ibubulaphillips]

Does this happen a lot?  My second Versa watch fell apart, literally!  The screen is coming off the base. I am holding it in place with a rubber band and the watch is actually still functional.

Call customer service and all they could do was offering me a 40% discount on another Versa watch.

I don't think so.

Moderator edit: updated subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @ibubulaphillips. 

I appreciate your participation in the Forums and sharing that your second Fitbit Versa fell apart. Fitbit trackers are made to last and we do not expect manufacturing issues to affect our devices since all our products go through stringent testing to ensure durability. Thank you for taking the time to contact Customer Support regarding this. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences, and your comments are always welcome. 

If you have any questions, feel free to let me know.

[ibubulaphillips]

Thank you for understanding how I am feeling. On the matter of durability,
I would expect a Versa device to last a few years and not a few months.
Both times I called customer service to report my issue the representatives
confirmed that this was an ongoing issue. I hope that you are addressing it
as I have been a faithful Fitbit customer for years!

[LiliyaFitbit]

Hi @ibubulaphillips, thank you for your reply. I am sorry for the delayed response. 

I really appreciate your feedback and time you took to let us know your experience since this helps us to keep improving. Thank you for being a faithful Fitbit customer, I totally understand how you are feeling and hope to keep you in the Fitbit family.

I'll be around if you need further assistance. 

[Melbot]

My versa screen keeps falling off as well. Doesnt matter what I do...its happened in different situations. I've literally had to request replacements 10 times in the past year, and now I'm at 15 months and it happened again, so make that 11!  Now they say they cant help me cause I'm out of warranty...even with all the weeks I was without it from shipping it back and waiting for replacements...its ridiculous paying 250 for a watch that is clearly faulty and doesnt even last a year.

[MHBarnes22]

This just happened to me today. It's under warranty. What is the procedure to get it repaired?

[MHBarnes22]

My Versa 2 just detached from it's casing! It's under warranty. What is the procedure to have it repaired?

[Sellmoni]

I am having the exact problem with my second Versa Lite watch. The screen is literally falling off. It was purchased back in November and replaced by Fitbit a few months ago. Now it is doing the exact same thing. This time I taped it together and carrying it around in my pocket to prevent it from completely falling apart. Will Fitbit correct this problem as well? I love the Fitbit products because of the community it has, but continuing to fail is not fun. I even purchased 2 for family members. My fingers are crossed that they don't have the same issue.

Monique

[Mirei86]

This also happen to me.

Bought my Versa in Jan 2019 so it is out of warranty in my case. I applied it with E8000 glue and it still working as normal.