Versa screen fell off

[Skribby33]

Hoping a moderator can help me. I contacted FitBit via phone on 12/15/2020. Was asked to email pictures of my Versa with the screen popped out of the bezel. I followed up the following week to verify that pics were received. Lady I spoke with said yes and that I would hear from someone shortly. I still have heard nothing and was hoping I might get a quicker answer here as to the status of this case. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @Skribby33, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared, it's a pleasure for me to assist you today. Let me share with you that I've contacted our Customer Support team on your behalf for them to further assist you and give you an update about your case. That said, please keep an eye on your email inbox because they'll be in touch with you in a timely manner.

Don't hesitate to ask me any additional questions you may have, your patience is appreciated. 

[Skribby33]

Thank you Ricardo I appreciate the help in this matter. 

[RicardoFitbit]

You're more than welcome @Skribby33.

Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.