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Versa screen gone black

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‎06-21-2020 23:53 - last edited on ‎06-28-2020 20:32 by

‎06-21-2020 23:53 - last edited on ‎06-28-2020 20:32 by

Charged the watch last night, it was working perfectly today until later tonight the screen gone black and totally shut down, even the green light at the back wasn’t on. Seems like watch was out of battery. Then I re-charged it for few hrs and still is the same without any sign of light. 

I have tried all the steps, 3bottons and 2bottons.... it didn’t come up.

why a product should have so many complains in regards with the screen totally blackedout! 

 Now I’m wondering, I should have bought Apple Watch!!! 

 

 

Moderator edit: subject for clarity

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‎06-28-2020 20:31 - last edited on ‎09-14-2024 09:56 by Fitbit Moderator

‎06-28-2020 20:31 - last edited on ‎09-14-2024 09:56 by Fitbit Moderator

Welcome to the Fitbit Community, @Sarah.HM.

I appreciate your participation in the Forums and sharing that the screen on your Versa gone black and won't turn on. Thanks for the details provided, I totally understand how you are feeling and appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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