Versa screen got frozen

[annecc75]

It appears frozen, have tried to restart but no success. Help!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @annecc75, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'd like to follow up and help you with your Fitbit Versa since the screen seems to be frozen. Please try a factory reset in order to fix this issue. To do so, follow the steps below:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.

After this, monitor your watch and see if the issue gets fixed.

Keep me posted on the outcome.

[kartic57]

Thanks

Moderator edit: format

[JuanJoFitbit]

Hi @kartic57, you are welcome! By the way, welcome to our Fitbit forums. Don't hesitate to get back if you need further assistance with your Fitbit device.

Have a great day and stay safe! 😀