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Versa screen got stuck

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‎10-23-2020 20:48 - last edited on ‎10-24-2020 10:07 by Fitbit Moderator

‎10-23-2020 20:48 - last edited on ‎10-24-2020 10:07 by Fitbit Moderator

My Fitbit all of a sudden stopped showing the time. I was able to swipe across the screen to the apps, then after a few swipes backwards and forwards it has stuck on half a blank screen where my time should be and half of the apps? I’m unsure what to do, it won’t sync with the app and I do not know if I can reboot or refresh the Fitbit itself?

 

 

Moderator edit: updated subject for clarity

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‎10-24-2020 10:06 - edited ‎10-24-2020 10:07

‎10-24-2020 10:06 - edited ‎10-24-2020 10:07

Hi @Christina96, welcome to our Fitbit Community. I'd like to follow up and help you with your Fitbit Versa 2 since the screen got stuck and it won't swipe or return to the main screen.

 

I'd like you to restart your Versa 2 as described in this help article. After this, try the troubleshooting steps that are listed in this help page and see if the issues get fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎10-24-2020 13:32 - edited ‎10-24-2020 13:36

In response to JuanJoFitbit

‎10-24-2020 13:32 - edited ‎10-24-2020 13:36

Thanks! That seems to have fixed my issue. 

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‎10-24-2020 15:37

In response to JuanJoFitbit

‎10-24-2020 15:37

Thank you, I managed to reboot it and voila, problem solved! Thank you 

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