Versa: screen has gone blank

[Beaverfarthing]

Screen completely blank, no lights from sensors on the back of the case, nothing happened when plugged into charger.  Any suggestions?

[Beaverfarthing]

To add to my query; tried to sync using the app but app couldn't find it.  Last synced yesterday and battery was then medium. Bluetooth is on but cannot connect to the Versa, error message to check that it is switched on and in range.

[Marrrmaduke · Accepted solution]

@Beaverfarthing This does not bode well. Try cleaning all the contacts with alcohol and leaving in the charging dock for several hours. Then if still nothing, try factory reset using the back button:

For Versa 1:

1. Press and hold all 3 buttons until Fitbit logo appears (this may take up to 3 minutes)
2. Release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

For Versa 2:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page.

[Beaverfarthing]

Magic! Thank you so much - the reset has worked! Screen is back,
reconnected to bluetooth and successfully synced!

[Marrrmaduke]

Thumbs up! Ready to step! 🙂