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Versa screen is black

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‎09-03-2020 04:10 - edited ‎09-04-2020 08:23

‎09-03-2020 04:10 - edited ‎09-04-2020 08:23

Yesterday my versa screen refused to turn off. I fixed that with a factory reset but now the screen is black and not turning on. I tried resetting via the buttons but there is no response from the screen. The green light on the back is working

 

Edit: I gave it back to the store and got a new one

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‎09-03-2020 05:46

‎09-03-2020 05:46

Hey, I have a Fitbit Versa Lite and all of a sudden my screen has gone black too.. green light flashes on back. It charges. But the screen is dead. 
it hasn’t been in water or anything it’s just happened... would love some help too please! 

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