Versa screen is blank

[Purple4hat]

Is blank other than a dull glow. Have restarted several times. Started with screen reducing to top left corner. Changed face to try reboot. Nothing. 

Any ideas anyone?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Purple4hat welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the display is completely blank. By the way, thank you for troubleshooting this issue before contacting our forums.

Before I proceed accordingly, Id like to know if clock face you tried is one developed by Fitbit. There are times that third party clock faces may not work properly.

Looking forward to your response! 

[Purple4hat]

Hi. Yes it’s a versa face.
All there is is a weird glow like a ghost.
It started with the screen squashing into top left. I changed to another versa face to see if that would jolt it back - it didn’t.
Please get back to me ASAP as I have just ordered an Apple Watch - but would prefer to keep my versa and stats. Have been getting fed up with it recently as battery life has dropped dramatically - it’s less than a year old.
Thanks.

Sent from my iPhone

[JuanJoFitbit]

@Purple4hat Thank you for getting back and trying the workaround shared above. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions! 

[Purple4hat]

Juan, I had a couple of emails which have disappeared before I had chance to answer.

I have pictures now to show the screen - one of the questions from your side was are the light on the back working - yes, but only the third one along.

I'm keen to get this sorted.

If they can email me again I can send them pics of the screen.

Thanks.

D

[JuanJoFitbit]

@Purple4hat it's great to see you here! As per your request, I notified our Support team and they will contact you via email so they can follow up and assist you accordingly.

I'll be around if you have any questions! 

[omegaiota]

I've been having the same issue since last week.

[JuanJoFitbit]

@omegaiota thank you for joining us in this thread and our Fitbit Community! Since your Versa's display is not turning on either, please restart it if you haven't done so. Please follow the restart process in this help article. After this, plug your watch in the charger and see if the display turns on.

Let me know how it goes! 

[omegaiota]

I've done that but unfortunately it doesn't work. This has been a persistent issue for more than two weeks and it seems that many people are experiencing the same issue. Can you escalate this to the engineering team and see what's going on?

[JuanJoFitbit]

@omegaiota I'm sorry for the late response. However, I was able to get in touch with our Support team and was told that they are taking care of your case.

They will contact you via email soon.

Don't hesitate to get back if you need further assistance!