Versa setup issues

[kimbiss]

My Versa quit keeping the right time, so I opened the app and noticed it wasn't syncing anymore. So starts the saga of the complete downfall of my 6 month old watch. After consulting this forum and doing everything suggested for getting it to sync again, I now have a Versa that is stuck after a factory reset.

It just sits there and tells me to start by downloading the Fitbit app. I can't because after removing the device, resetting it 25 times, removing the app and re-downloading it on my phone, restarting my phone 25 times too, turning Bluetooth on and off 25 times, and trying to hook it up to every different computer, iPad and iPhone I own, I did the last possible thing that was suggested and did a factory reset.

So this seems to be a big problem with all the Versa's, and now I'm a casualty. My year warranty isn't up, so should it be sent in?

Moderator edit: subject for clarity

[Banglemom1990]

Having the same issue. Wouldn't sync so did a factory reset and now it tells me to download the Fitbit app which I already have and have deleted and reinstalled along with unpairing the device and turning off bluetooth. Tried to set up as a new device but that's not working either. Help!!

[NellyG]

Hi @kimbiss I have flagged your post for a moderators assistance.

[AlejandraFitbit]

Hey, thanks for your participation in the Community.

I appreciate all the efforts in trying to fix the syncing/setup issues before contacting us and @NellyG thanks for the input.

@kimbiss, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@Banglemom1990, I would like to know if you keep having problems syncing? If so, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

Let me know the outcome. 

[Banglemom1990]

 Walked through all the steps again but no luck. Fitbit customer service looking into problem. Tried to set up like a new device but bluetooth on my Samsung Galaxy S9 doesn't recognize despite showing it paired. Screen on watch just shows download Fitbit app. App shows last synced Tuesday at 3:09 PM. 

Sent from Yahoo Mail on Android

[Banglemom1990]

Finally got it to reset! 

[poppyjoe62]

Same story here. Have worked it using instructions for the last 4 days and made no headway. Problems started 3 weeks after I upgraded to an LG G8. I installed fitbit app on my old iphone6 and it can't find the Surge either. I am beginning to think the issue is in the tracker. My flex never gave me any issues in 2 years.

[poppyjoe62]

Same story here. Have worked it using instructions for the last 4 days and made no headway. Problems started 3 weeks after I upgraded to an LG G8. I installed fitbit app on my old iphone6 and it can't find the Surge either. I am beginning to think the issue is in the tracker. My Flex never gave me any issues in 2 years.

[Sharnee]

Pages and pages of complaints. Wish I'd looked before I  got my versa today,  tomorrow it will be getting returned, Because surprise surprise it doesn't work!   Such a problematic product yet there's no solution and your still selling faulty products.

[kimbiss]

I actually did read the reviews before I bought my Versa, but hoped it wouldn't happen to me because I had zero problems with the first fitbit I got a few years ago. It was fantastic while it worked, and perfect for what I needed. They are honoring my warranty and sending me a new one, but if this is such a huge issue, why are they still manufacturing and selling them and dealing with the fallout instead of pulling them off the market until they can fix it? 

[AlvaroFitbit]

Hello everyone. Sorry for the delay in m y reply.

If you have tried the previous suggestions and the issue persist then please let our Support team know so they can further assist you.

Let me know how it goes.